There are no cash refunds for basketball training services. In exceptional and/or medical circumstances (an official medical report must be provided justifying the participant's need to stop participation) refunds may be granted. Fees paid in respect of basketball training services comprise administration, business costs and tuition fee. In the event of a refund being awarded only the tuition fee will be refunded on a pro-rata basis for the remainder of the payment term from the date that the refund was requested. All refunds are awarded at the discretion of management. In respect of any team kit purchased refunds will be awarded only in the event of the item being faulty. Refunds will be done only through the original mode of payment.